Senior Genesys Developer - REMOTE

Matlen Silver

Charlotte, NC, USA Remote

Full-time

Software Development

Jan 26

Job Title: Senior Genesys Developer - REMOTE


Duration:  12 months with potential to extend or convert to perm.


Location: Remote


Required Pay Scale: $74 - $81



Job Summary:


 

TOP 3

 

  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool.
  • Experience with Genesys CX configuration related to agent desktop scripts, data tables, schedules, etc.
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)


Required:

  • BS/MS in Computer Science, Engineering, or related subject.
  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predictive agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML) • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.…
  • Familiar with working using agile methodologies to work with stakeholders to gather requirements, develop, and deploy solutions

Preferred Skills:

  • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience with implementation and supporting Genesys WFM and Reporting
  • Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code



About Matlen Silver


Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.


 

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.


If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600

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