AI Chatbot / Liveproject

Job Description

Technical Leader - Software(29040) - 1 Onsite Conversational Designer

Job Description

• 6 to 8+ yrs of experience working with Customer Experience Technology Services
• 2 4 years of relevant design experience in conversational & AI design spaces
• Engage with clients to understand their business use cases & intents for the chatbot solution
• Research and analyze intents & associated customer journeys
• Analyze transcripts of user interactions and document their personas and langua ge in order to create grammars & interaction models.
• Create bot design docs, including bot personas, example dialogs, conversation flow diagrams
• Design effe ctive, innovative, & delightful conversational experiences using user centric de sign methodologies.
• Work directly with developers, integrators, architects, & QA to build and iterate on the designs
• Write effective and natural dialogues
• Create prototypes, wireframes & templates that convey the conversation design
• Design ETE conversational interactions
• Analyze dialogues and user interaction with live bot/assistants

Team Leader - Software(29041) 1 Onsite Integration Engineer 

Job Description

• 5 to 6+ yrs of experience working with Customer Experience Technology Services
• 4+ yrs of technical Experience with IVR, Advanced Speech Systems and AI cloud services
• Design, develop & implement chat applications utilizing Al services using LivePerson
• Experience designing and developing Chatbots for various channels web, Facebook Messenger, SMS using bot platforms or raw code is desired using LivePerson
• Develop conversational flows and design specifications for chat using LivePerson
• Experience in managing large multi site enterprise implementa tions.
• Participate in creating guidelines, best practices, & standards of Chab ot featured deliverables
• Strong business analysis, requirements, design, & doc umentation skills
• Experience with designing and implementing web/mobile/tablet apps
• Extremely strong JavaScript skills
• Exp working with REST APIs and JSON
• Integration with back end data systems
• Databases SQL or Oracle or MongoDB o r PostgreSQL
• Reporting knowledge

Team Leader - Software(29042) 1 Onsite Live Person Engineer 

Job Description

• At least 5 8 years of professional experience in quality assurance
• Strong understanding of best testing practices and SDLC
• Experience or willingness to learn new technologies • Experience working in Agile team • Strong with intellectual curiosity
• QA Knowledge and Understanding
• Should have a good understanding of chatbot solution development and understanding of chatbot tools & overall virtual assistant landscape
• Design the chat conversation user journey based on the customer intent & needs
• Fluent English with proven experience in writing cu stomer facing text with strong proofreading skills
• Proven experience with test ing Conversational AI products
• Hands on experience with Chatbot or VoiceBot or Virtual Assistant or Business Intelligence technology stack
• Ability to use an alytics tools to understand how customers engage with the bot & how to improve the user experience
• Proficiency with one or more conversational AI platforms like Google Dialogflow Intercom

Team Leader - Software(29047) 1 Onsite Tester 

Job Description

• 3 to 4 years of Implementation experience of Conversational AI chatbot in Live Person
• Development experience with REST APIs and other web services.
• Natural Language Processing / Understanding / Generation. Experience with the NLP problems, like intent detection, sentiment analysis, NER etc.
• Good knowledge in wri ting queries
• Expertise in Java Script
• Hands on expertise in scripting Pytho n and C#
• Excellent written and verbal communication skills.
• Self driven , problem solver with entrepreneur mind set
• Extremely deft at problem solving and algorithm development skills for high level business problems
• Strong experience in translating business requirements into prototype design • Good understanding of the SDLC and Agile Methodologies