AI Chatbot / Liveproject


Cincinnati, OH, USA Remote


Chatbot Consultant

Jan 24

Job Description

Technical Leader - Software(29040) - 1 Onsite Conversational Designer

Job Description

  • 6 to 8+ yrs of experience working with Customer Experience Technology Services
  • 2 4 years of relevant design experience in conversational & AI design spaces
  • Engage with clients to understand their business use cases & intents for the chatbot solution
  • Research and analyze intents & associated customer journeys
  • Analyze transcripts of user interactions and document their personas and langua ge in order to create grammars & interaction models.
  • Create bot design docs, including bot personas, example dialogs, conversation flow diagrams
  • Design effe ctive, innovative, & delightful conversational experiences using user centric de sign methodologies.
  • Work directly with developers, integrators, architects, & QA to build and iterate on the designs
  • Write effective and natural dialogues
  • Create prototypes, wireframes & templates that convey the conversation design
  • Design ETE conversational interactions
  • Analyze dialogues and user interaction with live bot/assistants



Team Leader - Software(29041) 1 Onsite Integration Engineer 

Job Description

  • 5 to 6+ yrs of experience working with Customer Experience Technology Services
  • 4+ yrs of technical Experience with IVR, Advanced Speech Systems and AI cloud services
  • Design, develop & implement chat applications utilizing Al services using LivePerson
  • Experience designing and developing Chatbots for various channels web, Facebook Messenger, SMS using bot platforms or raw code is desired using LivePerson
  • Develop conversational flows and design specifications for chat using LivePerson
  • Experience in managing large multi site enterprise implementa tions.
  • Participate in creating guidelines, best practices, & standards of Chab ot featured deliverables
  • Strong business analysis, requirements, design, & doc umentation skills
  • Experience with designing and implementing web/mobile/tablet apps
  • Extremely strong JavaScript skills
  • Exp working with REST APIs and JSON
  • Integration with back end data systems
  • Databases SQL or Oracle or MongoDB o r PostgreSQL
  • Reporting knowledge


Team Leader - Software(29042) 1 Onsite Live Person Engineer 

Job Description

  • At least 5 8 years of professional experience in quality assurance
  • Strong understanding of best testing practices and SDLC
  • Experience or willingness to learn new technologies • Experience working in Agile team • Strong with intellectual curiosity
  • QA Knowledge and Understanding
  • Should have a good understanding of chatbot solution development and understanding of chatbot tools & overall virtual assistant landscape
  • Design the chat conversation user journey based on the customer intent & needs
  • Fluent English with proven experience in writing cu stomer facing text with strong proofreading skills
  • Proven experience with test ing Conversational AI products
  • Hands on experience with Chatbot or VoiceBot or Virtual Assistant or Business Intelligence technology stack
  • Ability to use an alytics tools to understand how customers engage with the bot & how to improve the user experience
  • Proficiency with one or more conversational AI platforms like Google Dialogflow Intercom


Team Leader - Software(29047) 1 Onsite Tester 

Job Description

  • 3 to 4 years of Implementation experience of Conversational AI chatbot in Live Person
  • Development experience with REST APIs and other web services.
  • Natural Language Processing / Understanding / Generation. Experience with the NLP problems, like intent detection, sentiment analysis, NER etc.
  • Good knowledge in wri ting queries
  • Expertise in Java Script
  • Hands on expertise in scripting Pytho n and C#
  • Excellent written and verbal communication skills.
  • Self driven , problem solver with entrepreneur mind set
  • Extremely deft at problem solving and algorithm development skills for high level business problems
  • Strong experience in translating business requirements into prototype design • Good understanding of the SDLC and Agile Methodologies

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