Conversational Designer

Description

Create voice and text experiences for chatbots, IVA/IVR, SMS, and other conversational modals as may be identified from time to time

Develop and maintain conversational flow documentation across multiple product lines and channels, updating them in real-time as experiences are modified

Manage every stage of the conversation design process, including research, development of concepts, writing of new dialogs, enhancements of existing dialogs, feedback and refinement, and overall language library management

Represent the customer point of view in refinement and continuous improvement sessions, providing data and VOC inputs to support your position

Work closely with stakeholders to develop AI personalities appropriate for the brand, product and geography

Incorporate usability, performance data, AI analytic tools and evolution of best practices into sentiment, topic modeling and conversation optimization

Contribute to the development of business cases to justify new features, flows, and other enhancements

Provide direction and develop standards documentation on emerging best practices and facilitate training of user groups as new functionality is developed against these standards

Work with the Conversion Rate Optimization Team to support usability testing

Support development of agents (bots, flows, pages, entities, forms, intents, etc.) in Kore.ai, ASAPP, Google Dialogflow CX or other AI console solution

Primary Location: United Kingdom-England

Job: UC AND UM, VIDEO CONFERENCING-CISCO UNIFIED CONTACT CENTER

Job Posting: Jan 17, 2023