Solutions Engineer, Conversational AI


Anywhere Remote only



Jan 11

Job Description

We are seeking a Solutions Engineer, Conversational AI to join our Digital Transformation team. As part of our Digital Transformation Professional Services team, you will work on technical design, development and implementation of conversational applications including AI/Conversational BOTs for enterprise clients. The ideal candidate will be able to bring both business and technical perspective to projects and “connect the dots” for clients when delivering messaging solutions.  

This is a remote opportunity with limited travel requirements post-covid.

What you’ll be doing:

  • Provide technical consulting to enterprise clients
  • Develop, Test and Implement AI/Conversational BOTs
  • Participate in design and requirement gathering sessions
  • Participate in BOT Analysis and Tuning processes
  • Assist in the design and creation of compelling proposals and develop demos
  • Work on production support issues
  • Develop multi-channel product integrations to deliver on customer needs/requirements.

What skills you will need:

  • 3-5 years of experience working directly with clients, finding solutions to their technical problems
  • Development experience using modern programming languages (e.g. JavaScript, Java, Python)
  • Experience in conducting user acceptance testing, performing analysis, review for tuning, and making recommendations to improve CX design
  • Experience working in Agile methodology
  • Mobile development experience (iOS, Android) is a plus
  • BOT development and AI experience is a plus – Liveperson, Google Dialogflow, IBM Watson, Amazon Lex
  • Recent and advanced knowledge of Natural Language and directed dialogue design techniques is a plus

What You Can Expect:

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

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