Conversational AI Engineer IPA

Columbia Sportswear Company

Bengaluru, Karnataka, India Remote

Full-time

Engineering

Jan 11

Although we’re an apparel and footwear focused company, technology is central to everything we do. Columbia Sportswear’s Intelligent Process Automation team enables business teams to increase efficiency and effectiveness while accelerating growth through engagement in high-value activities & innovation.

As Conversational AI Engineer, you will implement and manage the Conversational AI landscape in Intelligent Process Automation CoE, working closely with Intelligent process automation team to deliver Conversational AI solutions, at speed, and through automation.

Within this role you will rely on your analytical, Technical, professional, and organizational skill to implement and manage Conversational AI applications.HOW YOU’LL MAKE A DIFFERENCE 

  • Develop and manage Conversational AI solutions and serve as the primary Conversational AI contact for Business and Technology Stakeholders
  • Collaborate with IPA Architects and Delivery Leads to design and develop Conversational AI solutions, Virtual assistants and Chatbots.
  • Lay the framework for Conversational AI using Kore.ai and other systems which enable cognitive and machine learning capabilities
  • Responsible for managing highly complex projects and ensuring change management to drive positive user experiences and engagement across disciplines
  • Stay current with industry trends, conduct assessments, and provide recommendations for innovative technology solutions

YOU ARE 

  • Able to communicate effectively, build relationships, and influence outcomes in a cross-functional, matrixed organization
  • A proactive driver of continuous improvement opportunities across business processes and system solutions
  • A relentless, versatile learner who is open to change, and embracing of experimentation to find solutions
  • Able to persevere and overcome resistance or setbacks while pursuing innovation goals with energy, drive, and a need to finish
  • Customer service focused
  • Collaborative and knowledge sharing with a knack for stakeholder engagement

YOU HAVE 

  • 5-6 years of experience in implementing Enterprise Projects related to Information Technology
  • 4+ years of any programing language experience, developing and implementing projects as per programming language coding standards.
  • 3+ experience in Kore platform is preferred
  • At least 3 end to end Conversational AI project implementation experience is required
  • Kore certified advanced developer is preferred
  • 3 years of Experience in any of the Kore.ai/Microsoft bot framework/Google dialogue flow/Amazon lex is preferred.
  • Bachelor’s Degree in Computer Science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields.
  • Implementation Experience with Services Architecture, standard AI and ML techniques and NLU.
  • Deliver (chat, Text, Voice) user interface design documentation outlining backend interfaces to support business functionality and application development.
  • Experience working effectively with Data science, data processing, and software engineering teams.
  • Ability and willingness to multi-task and learn new technologies at speed.
  • Written and verbal communication skills with an ability to present complex technical information in a clear and concise manner to a variety of audiences

#LI-CC1

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. 

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Columbia Sportswear Company

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