Conversational AI Designer


United Kingdom Remote


Conversation Design

Jan 10


Conversational AI Designer

Do you want to be part of a new and innovative team and share your knowledge and experience as a Conversational AI Designer?

Customer experience focus is changing from not only building simple, easy to use systems but towards systems that can provide the fastest time to value by creating channels that are interconnected, knowledgeable and interactive. Conversational AI and Machine Learning are at the heart of this transformation as we help brands build experiences that provide tangible, real outcomes through meaningful, contextual system led conversations.

We are happy to discuss remote or hybrid working.

Taken en verantwoordelijkheden:

We are happy to discuss remote or hybrid working.

As a Conversational AI Designer you work on innovative customer experience projects in the field of Natural Language Processing (NLP) and Machine Learning.

It is your passion to create and deliver conversational flows for customers that empower tangible, outcome orientated customer experiences improving time to value and reducing complexity. You are used to working in a pioneering position driving innovative change and you are an important point of contact and actively involved with stakeholders and project delivery. You will be responsible for consulting customers and designing the conversational flows.


Solving conversational issues is really your thing as a Conversational AI Designer and with the help of NLP you are able to deliver great added value to improving customer experience.

In addition, you have:

• Experience with driving change in customer experience or online optimisation is a must.

• Demonstratable experience of designing conversational flows

• Knowledge of supporting NLP technologies (eg Google DF, IBM Watson, MS LUIS, RASA);

• Familiarity with one or more conversational Ai platforms would be an advantage

• New NLP-based ideas on how existing Intent Classification can continue to be enhanced and scaled up;

• Preferably experience with JavaScript (Node.js, TypeScript), Java/Groovy, AWS and Azure;

• Analytical capabilities to extract insights from data;

• Understanding of API led microservices architecture and how APIs can enhance conversational experiences





  • JavaScript

Wat mag je van ons verwachten:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

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