ACN - Applied Intelligence - Conversational AI - 08

Accenture in India

Gurugram, Haryana, India Remote

Full-time

Conversation Design

Jan 10

Job Description

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com


andlt;br or andgt; Applied Intelligence is Accenture’s approach to scaling AI for our clients. We embed AI-powered data analytics and automation capabilities into business workflows to accelerate time to value. Our expertise in defining end-to-end strategy combined with deep data infrastructure capabilities cognitive services and industrialized accelerators help smooth clients’ path to AI adoption extending human capabilities and supporting clients in scaling AI responsibly. Recognized as a leader by industry analysts we collaborate with a powerful global alliance innovation and delivery network to help clients deploy and scale AI within any market and industry. visit www.accenture.com or appliedintelligence.andlt;br or andgt; andlt;br or andgt; Job Descriptionandlt;br or andgt; A professional in this role will have end to end ownership and accountability to drive BOT development efforts for Accenture’s ever growing professional service division. This position requires an ability to partner and collaborate with people having varied experiences and backgrounds to understand the challenges and opportunities to improve the customer experience by developing meaningful intuitive insightful and actionable BOT at scale for Accenture. andlt;br or andgt; andlt;br or andgt; The ideal candidate will demonstrate top notch collaborative mindset an ability to discover compelling challenges for automation and ownership for successful implementations. andlt;br or andgt; andlt;br or andgt; Roles and Responsibilities:andlt;br or andgt; • Experience in handling CCAI projects stake holder Management. andlt;br or andgt; • Ability to partner closely with a diverse set of business stakeholders to identify needs and deliver AI or ML solutionsandlt;br or andgt; • Proven expertise synthesizing and presenting research or technical findings to diverse audiencesandlt;br or andgt; • Strong data proficiency exploratory data analysis data visualization and storytelling skillsandlt;br or andgt; • Knowledge of well-designed experiments and statistical analysis conceptsandlt;br or andgt; • Knowledge of Big Data technologies and Cloud Computing would be a plusandlt;br or andgt; • Experience in Linguistic or Computational Linguisticsandlt;br or andgt; • Experience on the technologies .JavaScript Node.js Python.andlt;br or andgt; • Integration of Chatbot with different channels like Google Assistant Skype for Businessandlt;br or andgt; Microsoft teams etc. or with external data sourcesandlt;br or andgt; • Hand-on delivery in one or more chatbot platforms including .but not limited to.: Google Dialog Flow Amazon Lex MS LUIS etc.andlt;br or andgt; • Designing the flow of conversation defining the style guide and Tone of voice Scripting the Dialog flow between the Chatbot and Userandlt;br or andgt; • Ability to use Analytics tools to understand how customer engage with the bot and how to improve the user experience.andlt;br or andgt; • Experience in building Voice Bots .Integration of Chatbot with Telephony service like Avayaandlt;br or andgt; • Experience building and consuming API’s - including RESTful web services Single-Sign-on and token-based authentication.andlt;br or andgt; • Strong experience in architecting and building AI powered chatbot applications using the likes of Google Dialog Flow Amazon Lex cognitive services or NLP technologiesandlt;br or andgt; • Collaborate with the right team to update the knowledge base with the new or revised questions based on the content performance check.andlt;br or andgt; • Hands on experience in deploying solutions on any one of the server platforms –AWS or GCPandlt;br or andgt; • Own the project management lifecycle: requirements andamp; stakeholder management lead cross team collaboration lead new technology implementation strong execution and communication skills. andlt;br or andgt; andlt;br or andgt; Requirementsandlt;br or andgt; • 8+ years of experience in design and implementation of Conversational AI andamp; Chatbot using NLP or NLU.andlt;br or andgt; • Expertise in SDLCandlt;br or andgt; • You should have a good understanding of chatbot solution development and understanding of chatbot tools and overall virtual assistant landscape. andlt;br or andgt; • Design the chat conversation user journey based on the customer intent and needs. andlt;br or andgt; • Fluent English with proven experience in writing customer facing text with strong proofreading skillsandlt;br or andgt; • Proven experience with building and shipping Conversational AI products.andlt;br or andgt; • Hands-on experience with Chatbot or VoiceBot or Virtual Assistant or Business Intelligence technology stack.andlt;br or andgt; • Ability to use analytics tools to understand how customers engage with the bot and how to improve the user experience. andlt;br or andgt; • Proficiency with one or more conversational AI platforms like Google Dialogflow Intercom BotKit Rasa would be a strong PLUS.andlt;br or andgt; • Preferred: Experience in HTML5 JavaScript and Jquery.python .andlt;br or andgt; • Preferred: Salesforce familiarity andlt;br or andgt; • Hands-on experience of API integrations with SQL and NoSQL databases.andlt;br or andgt; • Bachelorand#39;s degree in Computer Science or Information Sciences Human-Computer Interaction Linguistics or a related fieldandlt;br or andgt; andlt;br or andgt; andlt;br or andgt;

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Accenture in India

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