Chatbot engineer


Ticino, Switzerland Remote



Nov 10

Client Description

This is an interesting opportunity to become part of a huge travel multinational company.


  • Strong focus on conversation designer & chatbot builder.
  • Designing, implementing and maintaining our chatbot solutions and all conversational flows.
  • Implementing a continuous improvement process defining, documenting and enforcing the system standards.
  • Managing incidents and problems finding root causes and implementing remediation actions.
  • Support Lmn Process owner in order to identify improvement areas relying on digital strategy.
  • Monitoring chatbot performance.
  • Being able to coordinate external resources

Candidate Profile

  • Previous experience as a Chatbot Engineer with Esosphera Chatbot.
  • Complex conversational flows knowledge (design, implementation and troubleshooting).
  • Software design and development background (php ▪ mysql ▪ javascript ▪ css ▪ html ▪ symfony, …)
  • Excellent knowledge of Javascript language within the NodeJS environment.
  • Knowledge of the basic terminology in the field of Natural Language Processing (based on text to speech [TTS] and automatic speech recognition [ASR] engines) .

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