Software Engineer

Genesys

Hyderabad, Telangana, India Remote

Full-time

Engineering

Nov 4

This is an exciting time to be part of Genesys DX Digital & AI Business Unit as we are innovating with speed and scale. We are looking to add a Software Engineer in AI/ML to the Conversational AI group as we build out world-class language-driven products, platforms, and services that empower excellence in customer and agent experiences.

As a Software Engineer on the Language Research & Development team, you will serve as a “force multiplier” by helping us build out the internal tooling that supports the research, development, and evaluation of Genesys’ core AI capabilities in Speech & Natural Language Processing and product areas spanning chatbots, voicebots, knowledge surfacing, and agent assistive technologies. Our team designs and executes appropriate research methods for given business & product challenges, curates data and builds tooling to enable quality evaluation of AI models and data, and provides assessments of linguistic and UX considerations in new features/products. We are problem solvers who do practical research which ensures Genesys delivers great features across a rapidly expanding portfolio of languages.

In this role you will:

•   Collaborate closely with a cross-functional and global team of linguists, AI/ML researchers, software engineers, UX folks, and product managers

•   Develop & extend internal tooling that enables the benchmarking and analysis of Conversational AI products, as well as facilitates data curation and management

•   Be responsive in fielding feature/functionality requests, proactive in recommending tooling enhancements that will help the team succeed, and demonstrate best practices in designing and proposing solutions

•   Help us build software with well-organized code that other teams can use, maintain and expand. Be able to navigate and learn the other teams’ codebases, and contribute improvements and additions to those as well.

Expected Skills:

•   Bachelor's or Master’s degree in Computer Science or related technical field, with at least 2-3 years industry experience

•   Solid experience demonstrating Software Engineering fundamentals

•   Experience supporting Research or AI/ML teams

•   Strong proficiency in python and service-oriented application development

•   Ability to self-direct projects, keep the “big picture” in focus, and stay in step with the team’s direction and priorities via strong communication skills 

•   (Preferred) Familiarity with cloud services (e.g. AWS), automated pipelines (e.g. Jenkins), statistical analysis and visualization, data engineering, Speech & Natural Language Processing

•   (Preferred) Exposure to evaluation and improvement of ML/NLP models and algorithms in real-world products

•   (Preferred) Exposure to development of AI/ML as a SaaS in cloud and managing infrastructure

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