Solution Consultant (f/m/d)
As a (Senior) Solution Consultant (f/m/d) you will guide and advise our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will take responsibility for customer projects. You advise them in designing outstanding phone & chatbot experiences with Parloa. To do this, you’ll be hands-on guiding them through writing dialogs and developing technical dialog logic in the low-code frontend of Parloa.
IN THIS ROLE YOU WILL:
- Consult our B2B customers to create an outstanding user experience with their Parloa bot, a bot their users love talking to.
- Drive the analysis of our customer's requirements and create bot-related specifications to match.
- Inspire everyone around you to elevate their use of Parloa - by becoming one of our bot-building experts.
- Strive to improve the product by discovering the bugs and formulating feature requests, thus making the experience with Parloa better every day.
- Collaborate closely with the whole Customer Success team to provide value to our customers and don’t hesitate to roll up your sleeves and make it happen together.
WHAT YOU BRING TO THE TABLE:
- At least 3 years of professional experience in (technical) consulting, (Voice) User Experience Design, and/or IT development, ideally in an agency and/or in the B2B sector.
- Strong project management skills with a passion for meeting milestones and stakeholder communication.
- A creative vocabulary for a memorable bot dialogue from your customer’s customers.
- Excellent communication and presentation skills in both German and English.
- Strong interest in customer communication of brands and companies, digital voice assistants and other innovations, chatbots, and (Conversational) AI; practical experience with AI projects is a plus.
- ‘Own it’ mentality – You are able to take ownership of a task from inception to completion.
WHAT WE OFFER:
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI.
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication.
- Competitive salary + attractive stock options.
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth.
- Flexible working hours and possibility to take additional vacation days.
- A great company culture with regular team breakfasts, BBQs on the balcony, games night or other social activities (after the pandemic).
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
Your recruiting process at Parloa:
Meet our Head of Customer Success → Recruiter video call → Expert interview → Meeting the team
We at Parloa believe in revolutionizing the way businesses talk to their customers with the help of artificial intelligence. We do this to give humans back much of their valuable time and to enhance companies' customer experiences. We do this together with the biggest enterprises in the world, like Allianz, Congstar, Swisslife, and HSE.
Parloa was founded in 2017 in the heart of Berlin, and since then we have become one of the leading SaaS platforms for Conversational AI. But, we're just getting started. Our aim is to build the most comprehensive solution to enable every company in the world to have better conversations with their customers. We're working on making this vision a reality by pursuing the highest standards of technical engineering and combining it with innovative leadership and the strong commitment of every team member to reimagine the future of customer communication.
By joining Parloa, you will not only have a voice in redefining an entire industry. You will also experience tremendous professional and personal growth, as we are committed to growing together.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team
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