Chatbot Project Manager

Tandym Group

Cambridge, MA, USA

Full-time

Product Management

Sep 22

A biotechnology company in Massachusetts is looking to add a new Chatbot Project Manager to their staff. In this role, the Chatbot Project Manager will be responsible for implementing a new Internal Only chatbot to support use cases for Service Management, HR, and Legal to start.

Responsibilities:


The Chatbot Project Manager will:

  • Learn the tool quickly and make sure use cases are configured properly
  • Lead the implementation of this technology including managing the vendor
  • Become the Product Owner of this tool going forward to manage new functionality, future product roadmap, and ongoing support
  • Perform other duties, as needed

Qualifications:

  • 5+ years of a proven track record managing IT projects
  • Experience with implementing Chatbots or Conversational AI (CAI)
  • Experience managing projects with extensive integration requirements
  • Experience with Product Management
  • Solid problem solving and time management skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized


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