Sr Architect - Conversational AI


Dallas, TX, USA


Conversation Design

Sep 22

Job Description

  • Sr Architect - Conversational AI /OneReach
  • Onsite(Dallas).
  • This person MUST be technical expert in C-AI area. Best if OneReach experience exists
  • Experience 12+ Years
  • Experience with call center automation, Omnichannel, call center experience
  • o Architecture/ design experience with background
  • o Automation for chatbots/ conversational AI
  • o Expr with Backend automation related to chatbots E.g. Credit Cancellation process, if customer is requesting the bot should not just share process, but leverage back integration to help with the cancellation process. The architect should have understanding of the integration and automation with backend systems
  • o Voice bot and call center automation

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