Sr. Conversation Designer, Amazon Smart Vehicles

Amazon

Seattle, WA, USA

Full-time

US$85-145k (annually)

Conversation Design

Sep 22

DESCRIPTION

Job summary

Amazon Smart Vehicles is a fast growing team with a mission to deliver connected in-cabin experiences that delight customers and help keep them safe on the road. At the heart of our solution are Alexa voice and AI technologies, which enable us to offer voice-forward, proactive experiences to customers in a familiar and intuitive way.


Our team is building voice-forward in-vehicle experiences that delight customers, increase safety, and bring the future of transportation to life. Our mission is to continue pushing the envelope in automatic speech recognition (ASR), natural language understanding (NLU), and Conversational Design (CxD) to provide the best possible end user experience.


We are seeking an innovative, self-motivated and ownership-minded Conversation Designer to be a force-multiplier for our UX Design team, amplify our impact across teams, and drive our vision for a connected in-cabin experience.


Key job responsibilities

As a Senior Conversation Designer, you will lead, define, and drive spoken language and multi-modal interfaces for existing and upcoming vehicle-specific Alexa experiences. You excel at conceptualizing spoken and multi-modal experiences in the abstract, communicating them effectively to the larger team, and driving that vision into logic and dialogs that consider visual components.


As a member of a growing design team, you will also be responsible for helping prioritize the team’s work and magnifying the impact of the team’s output across organizational boundaries.


We are looking for a designer who can:

  • Produce user and logic flows, wireframes, prototypes, and rigorous user interface specifications
  • Confidently defend design rationale used to create solutions in frequent executive-level design reviews
  • Draw on depth of experience, but initiate research and testing efforts as needed
  • Conduct analyses of real usage data to inform Voice UX efforts
  • Drive root cause analyses to respond to Voice UX performance issues
  • Speak authoritatively on spoken interaction design in daily iterations with product managers, engineers, and testers
  • Start simple while not losing sight of the long-term vision
  • Thrive in a nimble, start-up like environment


A day in the life

As a Senior Conversation Designer, you lead the design of dialogs between drivers and Alexa. You are fluent in voice design patterns and have experience curating a great UX that leverages voice, screens, physical controls, and haptics. You leverage experience in the trade to ground

ideas in what's human and meaningful while thinking big towards ambitious ideas for which no patterns exist. You establish collaborative processes with engineering partners to bring ideas to life and translate designs into TTS prompts and NLU actions. You communicate ideas effectively and drive customer obsessed results into technical backlogs and marketing messages.



About the team

The Amazon Smart Vehicles UX team is a multi-disciplinary group of UX designers, researchers and design technologists that envision, create, and execute ideas end-to-end for our customers. We collaborate with internal teams and external partners to design user experiences that balance business requirements, technological solutions and customer needs to deliver the best end-customer experience.

BASIC QUALIFICATIONS

  • 6+ years of design experience
  • An available online portfolio
  • 2+ years experience in human-computer interaction design in voice or multimodal speech interfaces.
  • Bachelor’s Degree in Human Computer Interaction, Design, Linguistics, Computer Science, Engineering, Cognitive Science, or a related field, or equivalent experience.

PREFERRED QUALIFICATIONS

  • Professional experience designing in-vehicle voice interactions that consider various safety standards.
  • Working knowledge of safety standards and experience
  • User experience design experience including data-driven analytics and a working understanding of speech and language technologies.
  • Experience working cross-team and synthesizing feedback and input from product management, engineering, and marketing.
  • Experience working on projects from inception to shipping product.
  • Experience presenting to and advising senior management.
  • Background in script writing, creative writing, or game design is a plus.
  • Ability to prototype voice user experiences with readily available tools.
  • Ability to write tools to determine patterns in usage data.
  • Experience designing mobile web, and/or on-device mobile applications.
  • Ability to communicate abstract voice design concepts and ideas with eloquence and concision.
  • Unwavering attention to detail with an acute awareness that everything counts.
  • Experience with full design process from inception to shipping product
  • Experience presenting to and advising senior management.




Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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