Senior Engineer - Conversational AI

American Express

Phoenix, AZ


Conversation Design

Sep 21



You Lead the Way. We’ve Got Your Back. 


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.


American Express is embarking on an exciting transformation driven by an energetic new team of high performers. AskAmex Conversational AI platform team is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative conversational AI products and services at a rapid pace, serving our customers seamlessly across digital, mobile, and voice assistants, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.


Responsibilities Include

  • Participate in the development of the dynamic enterprise integrations
  • Design and build fault-tolerant, high-performance, scalable chatbots and omnichannel conversational interfaces
  • Design and maintain the core software components that support our platform
  • Improve the scalability, resilience, observability, and efficiency of our core systems
  • Code primarily in Java, Python, No-SQL
  • Analyze bottlenecks and single points of failure of the whole system and improve performance
  • Develops deep understanding of tie-ins with other Amex systems and platforms within the supported domains
  • Rapidly fix bugs and solve problems
  • Enjoy finding and developing simple sustainable solutions to complex problems!
  • Speed and quality - must be focused on performance without sacrificing quality!
  • Work closely with product managers, platform and application engineers to implement versatile solutions


As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Minimum Qualifications:


  • Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred.
  • 6+ years of commercial software development experience
  • Proficiency with distributed/multi-tier systems and application development, including excellent programming skills in languages such as Java, Python
  • Hands-on experience with Spring Boot, Micro-services, Kafka, Relational and/or NoSQL databases.
  • Experience in conversational interfaces, chatbots, machine learning, deep learning and data analytics
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline
  • Experience with automated release management using Maven, Salt, Git, Jenkins
  • Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux
  • Good understanding of data structures, algorithms and design patterns
  • Great written communication and documentation abilities
  • Looks proactively beyond the obvious for continuous improvement opportunities.
  • Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.


We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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