Senior Conversation Developer

Vodafone

Dublin, County Dublin, Ireland

Full-time

Conversation Design

Sep 21

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:TOBi is an AI supported bot which understands, engages with and answers our customers just like any live agent. To be able to do this, he need to understand and present meaningful, personalised and in many cases visual natural language responses.

As a conversation Developer you will be responsible for designing conversations in IBM Watson for TOBi so that TOBi always understands and helps our customers while supporting an excellent customer experience.

We will ensure you receive all the training and support you need as you join our TOBi Squad.

If you want to be a member of our AI & transformation team, learn the latest technologies and create great experience for our customers while working with friendly colleagues, we would like to talk…As Senior Conversational Developer you will:

Build conversations in TOBI which focus on great customer experience in the most efficient way

Manage TOBi with a continuous improvement approach to better understand and answer customer questions

Proactively create new ideas, take actions to boost TOBI customer satisfactions scores, resolution rate and understanding 

Test and learn through trials to maintain a deep understanding of important customer needs

Work in an agile team closely with different team members; developers, content owners, data analysts 

Follow emerging digital technology advancements 

Support VF’s digital care transformation initiatives

Reinforce a culture of ‘Together we can’Essential

Previous web/frontend development skills (& qualifications) a notable advantage

3rd levels degree (or equivalent qualification/experience)

Eager to learn new methodologies and technologies

Good at communication with stakeholders 

Strong appreciation of data in decision making

Good at understanding customer needs and creating connections accordance with those needs 

Experience in and understanding of process design tools 

Experience in agile methodologies, working with developers is a plus

Experience in product development cycle is a plus

Knowledge of Chatbot/Digital Assistant developments is a plus

Experience in digital / data driven systems environment

Appreciation of customer experience design

Excellent people skills

Excellent presentation and numerical skillsVodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits! 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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