Applied Speech Scientist (Open)

CSG

United States Remote

Full-time

Conversation Design

Sep 4

Position Type:

Full timeLocation(s):

US.NE.RemoteUS.AK.Remote, US.AK.Remote, US.AL.Remote, US.AR.Remote, US.AZ.Remote, US.CA.Remote, US.CO.Remote, US.CT.Remote, US.DC.Remote, US.DE.Remote, US.FL.Remote, US.GA.Remote, US.HI.Remote, US.IA.Remote, US.ID.Remote, US.IL.Remote, US.IN.Remote, US.KS.Remote, US.KY.Remote, US.LA.Remote, US.MA.Remote, US.MD.Remote, US.ME.Remote, US.MI.Remote, US.MN.Remote {+ 25 more}Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$75,525.00-$120,840.00Position Details:

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.

As a flexible first organization, you can find our remote and on-site locations here.

Remote, United States

Hi, I'm Kritika Chetty, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Full-Time Applied Speech Scientist at CSG.

Who will love this job

  • A hybrid – you excel when you can choose your work style - remote, in-office, or a combination of both
  • A strategist – you have a consulting mindset that allows others to contribute and work toward a shared vision
  • A collaborator – you love to work on projects that have functional workflows
  • A producer – you're comfortable quickly switching context and adapting
  • An empath – you know how to connect and communicate with different audiences worldwide

What you'll do

  • You will report to Lead Software Dev Engineer to contribute to help build our next-generation Conversational AI practice
  • You will be the owner of speech subsystems creating core technical components and interfaces for voice user interfaces
  • You will implement methods for improving ASR accuracy
  • You will coordinate the performance of language classifiers and entity recognizers
  • You will develop data management and process the strategies for improving models
  • You will develop an A/B testing framework and test model quality.
  • You will assess the effectiveness and accuracy of new data sources and data gathering techniques

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we're a match.

  • Bachelor's degree in Computer Sciences or equivalent experience
  • Proficiency in English in a business environment
  • 3 years of experience in speech processing
  • Experience with modern software development methodologies and techniques
  • Proficient in Python or C++

Perks & Benefits

  • Work from Home, in-office, or hybrid
  • Adoption Program
  • Emotional and Mental Well-being
  • Medical, Dental, and Vision: available on day one!
  • 401K available after 30 days of employment
  • Paid Vacation, Volunteer, and Holiday Time Off
  • Parental Leave
  • Education reimbursement

View all benefits

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

Follow us! LinkedIn | Facebook | Twitter

#LI-Remote

Benefits:

CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view: https://online.flippingbook.com/view/854641217/ .

This role is eligible for a bonus opportunity.

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