Conversational Chat bot Developer

ABN AMRO Bank N.V.

Amstelveen, North Holland, Netherlands

Full-time

Chatbot Analyst

Sep 4

Introduction

Virtual Assistant Abby, a chatbot, currently supports all ABN AMRO colleagues on all their work-related topics. So, not only IT, but also Facility Management (FM), Human Resources (HR) and other topics that colleagues encounter during their workday. This applies to colleagues in the Netherlands as well as other countries, supporting everyone in the language of their choice. Abby’s team adds more capabilities day by day, making the Virtual Assistant more proactive and transactional as she integrates with backend systems to allow more capabilities from within the conversations users have with her.

You work

The team consists of data-scientists, full stack developers and a conversational copy coach. Working DevOps using Scrum, you will enjoy the supporting guidance of the team’s Product Owner and Agile Coach. We work as data-driven as possible when making choices for the Virtual Assistant's future, so dashboarding and data-analysis is also an important topic within the team. The team and its department consist of colleagues of various nationalities who like to communicate openly, work hard and have fun just as much. Making mistakes is human, if we learn from them. We regularly present the improvements we delivered to stakeholders, and it would be good if you also participated in this.

We are looking for an addition to the team with development skills (Python) and knowledge of cloud provisioning using Azure. The team works T-shaped meaning that all team members will work on all tasks at hand (both dev and ops), while at the same time having their own specialty.

Given the T-shape workstyle of the team you will participate in most of the team's activities, but your focus will be on:

  • · Participation in our migration from AWS to Azure
  • · Build and maintain integrations with backend systems (REST, SOAP)
  • · Maintain deployment pipelines
  • · Ensure compliance with company policies
  • · Ticket resolving
  • · Prevent and resolve technical debt
  • · Develop and maintain chatbot conversations (using IBM Watson) and automated testing for it
  • · Chat log analysis (rotated in the team)
  • · Give presentations on features we delivered as a team (rotates in the team)
  • · Promote the Virtual Assistant wherever you can within the organization

Since our migration from AWS (Amazon Web Services) to Azure, we need you to have sufficient knowledge on how to maintain our ever more important Azure environment in a corporate setting.

Your work environment

You will work within the Grid Service Integration & Orchestration, were we are focusing with several teams on how we serve our customers, our (inter)national colleagues, the best possible way. We do that with a diverse group of people from around the world with different but agile mindset, different cultures but all with the same mindset on serving our customers the best way we can! 

Your profile

Of course you are quite sufficient in these areas:

  • · Python (testing, Git)
  • · Azure cloud & Azure Board
  • · CI/CD pipelines (Jenkins, SonarQube)
  • · Docker
  • · DevOps using Scrum

It would be handy if you also have some knowledge on this:

  • · AWS Cloud
  • · Power BI
  • · IBM Watson Assistant
  • · AI / Natural Language Understanding
  • · Data science

You like to contribute to the goals of our team as a team-player. You generate ideas on how to best complete our tasks and keep our product future proof and maintainable. The team likes feedback on the work delivered and you’re also open to feedback to improve yourself and the work you deliver.

You recognize yourself in

  • being an entrepreneur
  • always collaborating
  • continuously improving
  • being analytical
  • showing ownership 
  • being good in planning and organizing

What we offer

We offer you a great place to work, learn on Conversational Chatbots and more. Also have fun with the other developers, designers, data scientist and experience experts we have in the our department. We offer you a starting point from where you can grow where you want to go!

 

Interested?

Does this sounds interesting? Than we want you in our team! Apply now and we will talk! 

If you need more information you can get in touch with Ilja van Meulem: ilja.van.meulem@nl.abnamro.com. 

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