Business Transformation Consultant – Cognitive Virtual Agents


Lisbon, Lisboa, Portugal


Chatbot Consultant

Sep 4

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

• Responsible for designing and develop Cognitive Automation solutions – Voice and Chatbots – which may include integration with AI engines (voice, biometrics, etc), other automation solutions (RPA), and clients’ internalsystems.

• Knowledge and experience in agile methodologies, comfortable working and getting to know new technology , ability to demonstrate good knowledge of their competency area and/or industry.

• Establishes relationships within Client organizations and deliver timely, high-quality service to the Client.

• Operates as a team member, drawing upon the experience of other professionals within the engagement team and from other functions.

• Challenges the validity of given procedures and processes to enhance and improve or develop complementary adjustments/solutions.

• Good knowledge of automation tools and automation assessment frameworks is a plus.

• Interest in data analysis to support business cases required to the client.

• Innovative, team player and great communication skills.

Required Technical and Professional Expertise

• Voice and chatbot development experience.

• Knowledge of java programming language.

• Knowledge of data science is a plus.

• Up to 2/3 years of experience.

Preferred Technical and Professional Expertise

Languages required: Portuguese, English.

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