Chatbot Enablement Lead

Dice

United States Remote

Contract

Chatbot Consultant

Aug 29

Position

Chatbot Enablement Lead

Location

Hartford, CT – Remote Work

Position Type

Contractor to Hire

Mandatory

AI/Chatbot Project, Technical Delivery Lead

Job Description

- To lead, execute, implement and deliver the AI/chatbot project.

- To drive the usage of chatbot and enhance customer experience on website, mobile site and mobile channels.

- To understand the requirement shared by product teams

Job Description:

- Interact with multiple cross functional teams including Product, IT, Operations and be responsible for end to end Project delivery in Digital Domain including Requirements, Solution Design, Implementation, UAT and Rollout

- Conceptualize and implement Business Solutions in the area of Digital to standardize operations and service activities. Implement the defined processes and ensure that systems are in place to measure implementation

- Create process documents for various Channel initiatives and manage integration though various Channels

- Manage end to end implementation and integration using AI

- Expertise in Project Management, Change Management and Business Process Re-engineering

- Role will be extended to driving business-technology innovations across service

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