Conversational AI Designer

Canada Remote


Feb 18

This job is no longer accepting applications.

Automat is looking to welcome a Conversational Designer. The role involves a mix of user interface design, copywriting, user research and growth hacking – if you’re excited by the opportunity to use emerging technology to help brands connect with and understand their customers in a personalized way, we want to talk to you! 

The Role

As a Conversational Designer, you will be responsible for designing and building compelling conversational experiences that delight consumers and make their lives easier, while also providing business value to our clients. As part of our Customer Delivery and Success team, you’ll work directly with client teams of marketers and innovators, understand their end customers' needs, and implement innovative concepts using Automat's proprietary Conversational AI technology. You’ll also conduct user research, measure performance, and update our design best-practices based on learnings. It’s a unique opportunity to work with well-known companies within a nimble venture-backed startup where you can have an outsized impact.

Your Profile

  • You have experience in designing conversational customer experiences
  • You have a degree in Commerce, Social Sciences, Linguistics, Human-Computer Interaction or Engineering
  • You have experience in e-commerce, advertising, marketing and/or copywriting 
  • You possess strong English verbal and written communication skills
  • You’re detail-oriented, comfortable with data, resourceful, self-motivated and resilient
  • You’re comfortable making and justifying design decisions in data-driven terms
  • You have a track record being part of an experienced and hardworking cross-functional team
  • You know your way around common analytics platforms such as Google and Adobe
  • You are talented at visual design, branding, film or multimedia design

Why join us?

  • Grow your skills, learn from your colleagues and develop your career
  • Work on cutting edge technology 
  • Share your ideas and be heard
  • Autonomous, accountable, transparent and excellence-driven culture
  • Get competitive coverage for you and your family
  • Stock-options for all employees

About Automat

Automat helps businesses provide personalized shopping experiences that increase sales by asking questions, listening to customer needs, and recommending products and bundles. After learning about a customer through conversation, Automat then personalizes the e-commerce website for their specific needs. The site personalization shows individual customers the products that are right for them—complete with product badges, ratings and reviews—in real-time and forever. Unlike traditional personalization that is so subtle that you can’t see or feel it, Automat provides AI-powered experiences that consumers love and that drive growth.

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