Conversational Solution Engineer | Remote role

Soul Machines

Atlanta, GA, USA Remote


Nov 4

This job is no longer accepting applications.

This role can be based anywhere in the US

Soul Machines is changing the face of human computer interaction, and we're seeking a skilled Conversational Engineer to join the team. We're a hugely diverse team of researchers, engineers, artists and more. With staff from all around the globe we welcome applications from anyone who believes they can add value.

As a Conversational Solution Engineer, you will be responsible for deploying a Digital Person for a confidential Soul Machines client. These are not chatbots but Digital People expected to be highly conversational, interactive, and emotionally engaging. As a dedicated Conversational Solution Engineer, you will guide the implementation and development of a Digital Person for a leading company in the financial sector.

Previous experience as a software or conversational engineer at a Bank/Financial Institution or in FinTech is highly desirable.

This role is an exciting opportunity to create groundbreaking, autonomous humanoid solutions that redefine organizations, achieve key business outcomes, and pioneer captivating, character experiences at a leading financial institution.

Key Responsibilities:

  • Bring our Digital People to life by engineering engaging and enjoyable personalities and experiences.
  • Design and implement all elements of conversation and user interfaces for our Digital People.
  • Explore, create, and optimize intents, utterances, entities, and other conversational signals.
  • Engage in dialog engineering, testing, and training for continuous learning and improvement.
  • Design and create rich user experiences through UI customizations.
  • Perform failure analysis, custom configuration, QA, and other changes on a per-user / customer basis.
  • Liaise with clients, partners and internal teams on an ongoing basis.
  • Balance business requirements with technical feasibility requirements to set expectations on implementation / deployment timelines and project scope. Recommend changes in development, maintenance, and system standards.
  • Influence the conversation design and conversation engineering process at a globally-recognized business.

Essential skills: 

  • Excellent communication skills with an awareness of and ability to optimize interaction experiences.
  • Previous experience as a software or conversational engineer in Banking/Finance a plus.
  • Fundamental programming skills.
  • Experience in one or more of the following languages: Python, JavaScript, Ruby, Java.
  • Experience working with NLU/NLP systems ideally RASA but will consider IBM Watson Conversation, DialogFlow, or Microsoft LUIS 
  • Previous chatbot development experience.
  • Hands-on work ethic with the ability to rapidly prototype and adapt to changes in a fast-paced environment.
  • A consumer of new technology with a keen interest to explore emerging trends.

Desired skills:

  • Strong interest in AGI and HCI.
  • 1+ years’ experience with machine learning.
  • Understanding of modern conversational AI concepts.
  • Experience implementing web applications including NodeJS, HTML, CSS etc.
  • Ability to create user flow diagrams and open to learning new UX and conversational design prototyping tools.
  • Experience with interactive storytelling or voice prototyping.
  • Experienced working in a start-up (or an agile environment) is a plus.

Whats in it for you?

  • Great salary
  • Flexible working
  • Birthday paid day off 
  • 401k 
  • Health Benefits 
  • 5 weeks annual leave 
  • Company wide training platform 

Our values 


Our number one value is trusted relationships with our customers and employees.


We are wholeheartedly committed to a diverse and inclusive culture. We recruit across the globe, languages and cultures.

Customer Success

Our success depends on the success of our customers and we are dedicated to making sure every experience with a Digital Person is exceptional.

Astounding Product

From day one, we have been laser focused on providing the most astonishing Digital People.

Who should apply

At Soul Machines we want people to feel they can apply for a job even if they don’t think they’re the “perfect” candidate ..perfect doesn’t exist. We don’t just look for people who tick all the boxes, we look for individuals with passion and enthusiasm who want to grow with us.

So whatever your background, if this type of company excites you, then please send us your application. We look forward to speaking with you.

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Soul Machines

A Digital People company. Re-imagining how humans connect and collaborate with machines.