Customer Success Manager for Conversational AI (f/m/d)


Berlin, Germany


Nov 4

This job is no longer accepting applications.

We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2017 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build the most comprehensive solution in this sector for enabling every company in the world to have better automated conversations with their customers on phone, chat, and voice. We pursue this vision with the highest standards of technical engineering and combine it with innovative leadership and a strong commitment of every team member to reimagine the future of customer communication.


As a Customer Success Manager for Conversational AI at Parloa you will have a crucial role in inspiring our customers how to use our leading enterprise solution for automating customer communication. You will become a real Parloa hero by building fully functional phonebots from scratch, – either to inspire potential customers with demos or to help our existing customers to create the best possible bot experiences for their clients. Take responsibility from your first day and become an indispensable part of our sales and customer success team at the same time.

In this role you will:

  • Be actively involved in creative writing of texts (primarily in German) as well as in technical implementation of the dialogs by using our low code front-end.
  • Actively advise our customers on the use of our software.
  • Design & build phonebots for demo use-cases for our sales team
  • Test & revise existing experiences and present ideas and solutions to the potential and existing clients.
  • Contribute to further development of our product by reporting bugs and formulating feature requests.


  • University degree in any technical or communicational studies or 2+ years of experience in a relevant field.
  • Genuine affinity for user experience design (focus on voice is a plus),customer communication of brands and companies, digital voice assistants and for other tech innovations.
  • Ability to think logically and solve complex dialogues,making them resilient to fallbacks.
  • A creative vocabulary for a memorable bot dialogue from your customer’s clients.
  • Critical mindset and curiosity to learn new things and develop new skills.
  • Excellent communication and presentation skills in both German and English.
  • Being a true team player and excellent communication skills.
  • Knowledge of JavaScript is a great plus.


  • Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI.
  • Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication.
  • Competitive salary + attractive stock options.
  • Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth.
  • Flexible working hours and possibility to take additional vacation days.
  • A great company culture with regular team breakfasts, BBQs on the balcony, games night or other social activities (after the pandemic).
  • And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.

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The enterprise solution for building automated dialogs.