Saarthi.ai - Conversational Designer - UX Writing

Saarthi.ai

Bengaluru, Karnataka, India

Full-time

Oct 21

This job is no longer accepting applications.

Experience : 1-3 years of relevant experience in professional writing (copywriting or scriptwriting) or equivalent experience in UX writing or design


Roles & Responsibilities :


- Create sample dialogs, Conversational flow mind-map, and mockups to effectively communicate voice and text interactions and design ideas.


- Design different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products & solutions


- Collaborate with product managers, engineers, UI/UX designers, and researchers to design, implement, and iterate on intents.


- Understand business requirements, conduct UX research, and create natural conversation flows considering technical and product capabilities.


- Conduct detailed client and user research for data-driven decision making.


- Use data to define & document best practices of Conversation Design


- Identify roadblocks and suggest resolutions during the design and Ideation phases of a project.


- Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent & Entity classification, STT, and TTS to the conversational design process.


Requirements :


- Degree in any field (Linguistics, Design, UX or Content Writing will be preferred)


- Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)


- Critical thinking and logical reasoning skills


- Keen eye for detail & Ability to work independently in a fast-paced environment


- Fluency in native languages apart from English & Hindi is a bonus


- Understanding of Natural Language Processing (NLP) is a plus


About Saarthi :


Saarthi is the pioneering multilingual voice and dialogue ai company delivering the uniform customer experience for enterprises in every customer interaction across communication channels.


Our vision is to be the world's most innovative, sustainable and responsible ai company.


Our mission is to build the omnichannel voice identity of every customer-centric enterprise on the planet.


Saarthi.ai was founded by artificial intelligence thought leaders and engineering leaders who graduated from DSCE Bangalore and IIT Dhanbad.


Founders have proven experience of more than 25 years in spearheading deliveries of ai driven digital transformation initiatives for enterprises across healthcare, financial services, retail, telecommunications, eCommerce, real estate, and automobile sectors.


Our Core Values :


Advance humanity - Be the agent of positive change.


Be Inclusive - Bring empathy in products and solutions to represent diversity.


Deliver Value - Measure the impact in terms of values unlocked


Work Better - Be the better version of yourself every day


Environment Matters - We are not different from nature, we're nature.


Respect Privacy - Practice the highest standards of business ethics


Embrace Adventure - Never be afraid to tread a new path


We, at Saarthi, share a common responsibility to co-create a work culture of discipline and purpose. On this note, we extend a warm invite to all those gritty hustlers who love to challenge themselves and are willing to join the Saarthi revolution.


Saarthi is the pioneering multilingual voice and dialogue ai company delivering the uniform customer experience for enterprises in every customer interaction across communication channels.


Our vision is to be the world's most innovative, sustainable and responsible ai company.


Our mission is to build the omnichannel voice identity of every customer-centric enterprise on the planet.


Saarthi.ai was founded by artificial intelligence thought leaders and engineering leaders who graduated from DSCE Bangalore and IIT Dhanbad.


Founders have proven experience of more than 25 years in spearheading deliveries of ai driven digital transformation initiatives for enterprises across healthcare, financial services, retail, telecommunications, eCommerce, real estate, and automobile sectors.


Our Core Values :


Advance humanity - Be the agent of positive change.


Be Inclusive - Bring empathy in products and solutions to represent diversity.


Deliver Value - Measure the impact in terms of values unlocked


Work Better - Be the better version of yourself every day


Environment Matters - We are not different from nature, we're nature.


Respect Privacy - Practice the highest standards of business ethics


Embrace Adventure - Never be afraid to tread a new path


We, at Saarthi, share a common responsibility to co-create a work culture of discipline and purpose. On this note, we extend a warm invite to all those gritty hustlers who love to challenge themselves and are willing to join the Saarthi revolution.

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Saarthi.ai

Multilingual call center ai assistants fluent in low resource languages for a truly omnichannel customer experience.

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