Principal Product Manager-Conversations Platform


Austin, TX, USA


Oct 19

This job is no longer accepting applications.

Babylon is building the world’s largest digital healthcare platform to put accessible and affordable healthcare in the hands of every person on earth. At the center of this are important interactions between patients and clinicians. We are looking for an experienced product manager with extraordinary ambition to build a next generation conversational platform that transforms how individuals communicate to deliver quality healthcare. You will establish a strategic vision to power effortless 2-way messaging, voice, video and chatbot communication at every point of the customer journey. You will be responsible for converting customer needs into robust products. To do this you will need to be resourceful, tenacious, and have a love of transforming complex requirements into simplified experiences that customers love to use.             


  • Develop and drive a compelling product vision and roadmap for our conversations Platform.
  • Attend customer and stakeholder meetings on a regular basis to solicit feedback, gather requirements and validate product priorities.
  • Define goals and drive results by evaluating market trends, customer feedback, and performing retrospective analysis of product performance.
  • Write clear, detailed and thorough user stories and specifications.  
  • Make formative decisions on what needs to be built, and how we should prioritize investments. 
  • Build scalable architecture allowing other teams to rapidly enable conversation features while maintaining overall conversation quality
  • Enable go to market activities by providing actionable and compelling product marketing materials.
  • Evangelize conversational capabilities.


  • +5 years of experience in a Product Management role.
  • +3 years of experience developing/launching PaaS products, developer tools, or API products.
  • Past experience with communication technologies and cloud technologies.
  • Strong work ethic with the ability to anticipate needs and take required action.
  • Passion for writing user stories, participating in agile ceremonies, facilitating discovery activities and gathering customer feedback
  • Excellent verbal and written communication skills with an appetite for feedback and constructive criticism. 
  • Natural ability to become a subject matter authority/ go-to person for one or more product area(s).

Preferred Skills / Experience

  • Bachelor's degree in Computer Science/Business or related field; or equivalent related work experience
  • Experience with NLP platform/tools and/or building out API ecosystems
  • Experience in deploying conversational capabilities within one or more of the following: web/native commerce applications, CRM/Support tools, or Sales tools.
  • Experience launching products in highly regulated markets.


Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.


We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…


We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

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Our mission is to put an accessible and affordable health service in the hands of every person on earth.