Principal Product Manager

LivePerson

Mannheim, Baden-Württemberg, Germany Remote

Full-time

Oct 14

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth-minded, unconventional thinkers, developers, and builders to join the team.

We are currently seeking an experienced professional to join our Social Experiences team as a Principal Product Manager in Germany. Together with the software development team you will build the strategic solution for integrating social networks brand-specific conversations into our Conversational Cloud platform for further servicing and monitoring. This role provides an opportunity to enter a fast-growing organization and shape the future of LivePerson.

In this role you will:

  • Define the product strategy and roadmap, and breakdown to epics and user stories, which is executable by the team.
  • Work closely with the engineering team to ensure quality delivery that meets the requirements.
  • Build go-to-market strategy including positioning and messaging, pricing, sales tools and collateral.
  • Run beta and pilot programs with our top customers, using early-stage products.
  • Perform product demos to customers, and coach the field organization how to pitch the product.
  • Act as a leader within the company to push the adoption of the product, and advocate for product enhancements to provide a whole solution for customer needs.

Required qualifications:

  • 7+ years professional experience in Product Management roles.
  • Bachelor’s degree (MBA preferred)
  • Demonstrated success defining and launching excellent products
  • Experience in an Agile/Scrum environment and using collaboration tools e.g. Jira, Confluence
  • Proven ability to influence cross-functional teams without formal authority
  • Experience presenting to and influencing senior management
  • Excellent written and verbal communication skills
  • Strong team player

You will thrive here if: 

  • You can operate in a fast-paced, dynamic environment
  • You can build partnerships that move our business forward
  • You build code that is simple, understandable, and clean  
  • You see feedback or failure as motivation to learn and to grow 
  • You believe data-driven decision making is the norm

We care about you.

LivePerson works hard to create a positive employee experience, your life outside of the office is important to us. We support our teams with great benefits, like pension plans, medical and dental plans, paid maternity and paternity leave, and a competitive paid 28 days vacation program that enables our family to take the time they need to recharge.

We want you to feel part of LivePerson.

Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace. And - our holiday parties are a blast!  

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes in equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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