Senior Interaction Designer
About the job
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.
As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.
As Senior Interaction Designer, you will be responsible for defining the approach to all design activities across the DWP Place programme. You will share your specialist knowledge and experience across the programme, teams and stakeholders to deliver DWP Place services, products and tools which fulfil user needs, while ensuring these are aligned with our roadmap.
You will work alongside other Senior team members, supporting and informing the overall design solution, reporting into the Delivery lead and delivering value aligned with our Business and Digital Strategies.
Your focus will be on understanding and fulfilling user needs and determining end-to-end user journeys, using prototypes to do so. You will have an excellent understanding of interaction design best practices, and future developments, promoting a user-centred focus and design, in the context of the software development lifecycle to drive service improvement.
You will lead and develop design teams to work in an agile and multidisciplinary environment. Beyond the day-to-day management of delivery, you will have a strong focus on how you and the team can improve existing practices and influence future services.
You will be comfortable managing senior stakeholders as your role will involve engaging with stakeholders who use our platforms, helping them understand their desired business outcomes and identifying design solutions.
Ideally you will have a background in experience service performance, and a clear understanding of the systems and architectures across teams in order to reduce, remove and address issues or problems. An element of design assurance will also be required to validate that the build activity aligns with the design intent.
It’s a complex landscape and you’ll need your skills as a persuasive, influential and engaging communicator, and your design experience of end-to-end solutions to help deliver value to the platform.
Your responsibilities will include but are not restricted to, the following:
• Create and iterate prototypes to test and communicate ideas and help the wider team learn about user needs.
• Work with a multidisciplinary team in an agile environment to turn concepts into user-centred designs.
• Manage team workload and design approach across deliverables.
• Deliver and promote best practices around user-centred design processes, user research and experience design.
• Understand the bigger picture (high-level flows and processes) as well as the fine detail of individual parts.
• Actively provide support and mentor team members.
• Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level.
The ideal candidate for this role will be able to demonstrate the following essential criteria:
• Strategic Insight - Understands organisational goals and challenges.
• Prototyping - Sees prototyping as a team activity, knows a variety of prototyping methods and chooses the most appropriate ones.
• Making Effective Decisions - Analyse and accurately interpret data and research from various sources to support decisions.
• Working Together - Build strong interpersonal relationships and show genuine care for colleagues.
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Seeing the Big Picture
- Communicating and Influencing
- Changing and Improving
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.
Salary for this role is from £49,171 (Band min) to £59,589 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This role can be based out of either Blackpool, Newcastle or Manchester corporate hub locations.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Stage 1 - Application & Sift:
As part of the application process you will be asked to complete a CV & personal statement. Further details around what this will entail are listed in the advert.
All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.
The sift panel will use the information relating to your employment history (your CV) and your personal statement to assess your experience, skills and knowledge against the essential criteria.
When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in.
Applications must include:
1. A completed Personal Details application form.
2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.
3. A personal statement outlining, how you meet the essential criteria as detailed in the Responsibilities section of the job advert in no more than 750 words.
A NOTE ON ANONYMISATION
*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.
Please include all other information that you would customarily provide when presenting a CV/Personal statement, as the sift panel use this information to assess your application.
DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Personal statement. Failure to do so will result in your application being withdrawn.
Stage 2 – Video Interview:
Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviours detailed in the advert.
As part of the interview candidates will be given 10 minutes to present one piece of work that demonstrates their skills as an Interaction Designer. Further details will be provided to candidates invited to interview.
Sift and Interview Information:
Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.
Interviews will take place in early November 2021, dates to be confirmed.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via DigitalRecruitment.email@example.com as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
If successful but not transferring from another Government Department, in order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.firstname.lastname@example.org stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
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Contact point for applicants
Job contact :Name : DWP DigitalEmail : email@example.com Recruitment team :Email : firstname.lastname@example.org
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission
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