Conversational AI Developer

Five9

London, England, United Kingdom Remote

Full-time

Oct 13

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. 

Are you seeking an early career role where you will:

Put your software and computer science skills to use?

Work with innovative technology developing valuable skills in AI, NLP, Cloud?

Build customer-impacting, enterprise-scale solutions for global businesses?

Have exciting progression and development prospects with full training and mentorship?

 

Location: Remote, UK

Key Responsibilities:

  • Consulting and development for customer AI automation solutions
  • Prepare Statements of work, effort estimates and design documents
  • Solution build and testing using Five9 low/no-code platforms
  • Provide customers with advice, training and problem resolution
  • Effectively communicate with internal and external stakeholders.

Required Skills:

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, other related field or equivalent experience.
  • Minimum one (1) year of professional experience preferably in a customer-facing position.
  • Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
  • Excellent verbal and written skills.
  • Ability to learn new skills, digest new software features and be able to explain it to someone non-technical in a way they understand.
  • Passion for continuous personal improvement both technically and professionally.

Preferred Skills:

  • Experience with web services (Postman, SOAP/XML, REST/JSON), speech recognition, natural language processing (ASR/NLP/NLU), contact center, IVR, VoIP, chatbot, Google Dialogflow, Amazon Lex or telecommunications service providers.
  • Software development / programming skills in any language, especially JavaScript, with a desire to move beyond that language.

#LI-ND1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

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