Staff Software Engineer- Conversational AI


Santa Clara, CA, USA


Sep 23

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description


Come join our IT Product Strategy & Innovations team and create core capabilities that power key next-generation ServiceNow solutions/products such as virtual assistants, chatbots, cognitive search, employee experience platforms, automatic knowledge curation, proactive customer service, and employee experience platforms. We are truly defining the future of work

  • Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3.
  • Participate in design review and client requirements sessions.
  • Collaborate with engagement managers and other developers to understand, estimate, prioritize and implement requests for development and maintenance.
  • Code, debug, document, deploy and maintain our products and software a highly efficient and effective manner.
  • Maintain and modify existing applications.
  • Work with the design and development teams to modify the Service Portal interface.
  • Build and/or use multiple components.
  • Participate in problem analysis and system design as requested.
  • Gather customer requirements and specify functionality.
  • Participate in the cost and time estimation process of projects.
  • Apply new technology and innovation to improve platform functionality.
  • Deliver an outstanding experience for our customers.


To be successful in this role you have:

  • Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
  • ServiceNow Application Development (Scoped Applications)
  • 3rd Party Integrations Development (REST, SOAP, MID Servers, etc)
  • ServiceNow Certified System Administrator or relevant experience
  • ServiceNow Certified Application Developer or relevant experience
  • 3+ years of experience as ServiceNow Engineer.
  • Bachelor's degree in Computer Science, Information Technology or equivalent experience.
  • Educational experience in Java or any object-oriented language and SQL programming.
  • Experience interacting with REST APIs.
  • Exposure to HTML, CSS and JS.
  • Exposure to design patterns.
  • Understanding of object-oriented and relational database design.
  • Excellent verbal and written communication skills.
  • If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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A purpose-driven company, making work, work better for people guides everything we do.