Sr Conversation Designer

Apex Systems

San Antonio, TX, USA Remote

Contract

Sep 10

12-month contract with the potential to extend. Fully remote!!

Job Description:

Does talking about artificial intelligence and conversation design excite you? Are you interested in growing conversational experiences at a Fortune 100? We are looking for a Senior Conversation Designer to join the conversational platform team. Our ideal candidate is a highly innovative and creative individual with strong conversation design and voice experience who understands multi-modal experiences in a conversational interface. This is an exciting opportunity for a new and growing team.

 

Day to day responsibilities:

  • Lead the conversation design process and user experience design with a variety of stakeholders across the organization.
  • Conduct workshops with sample dialogue, intent mapping, customer testing, and educate other team members on conversation design best practices.
  • Create conversational workflows and strategies based on user feedback, research, and data.
  • Design basic FAQs, converting existing experiences into conversational flows, and design transactional dialogues in a chatbot, search capability, and IVR system.
  • Work with the business and IT to help developers understanding API requirements that deliver key information to a conversational interface.
  • Design new use cases with the conversational team, validating the design and applying conversational writing principles to ensure a great customer experience.
  • Understanding AI and NLU with grammar improvements to enhance and/or optimize an experience.
  • Deliver high-quality work in a fast-paced, always-changing environment while continuously evolving the conversation design process.

 

Requirements: 

  • 2-4 years of experience in conversational AI, computational linguistics, copywriting, or conversation design (e.g., voice assistants, chatbots, IVR, etc.)
  • Display a portfolio of previous work, conversational flows, or UX designs
  • Experience working in financial services or insurance
  • Certification in Conversation Design
  • Experience with Voiceflow, DialogFlow, Nuance, Google CCAI, Visio, Amazon


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