Chat Bot Manager UK

ttec

Leeds, England, United Kingdom

Permanent

Sep 5

TTEC is seeking an experienced Chat Bot Manager to help drive and implement stratergy for our center in Leeds UK. You will be working in support of the operations of a high profile automotive client from our new site in the centre of Leeds.  

Responsibilities:

1.   Help drive and implement the strategy and implementation for VWG chatbots and virtual assistant that will create an exceptional associate experience.

2.   Collaborate with cross-functional teams to help the design and development of the chatbot platform, including defining the requirements for the development of APIs for system integration and information retrieval.

3.   Work closely with Operational Leads, the Transformation Team, the Analytics team and VWG to ensure the chatbots / virtual assistant are up to date based on customer / agent interactions e.g. new intents by gathering and analyzing data.

4.   Design conversational AI experiences that are natural and engaging to help end users answer their questions or execute transactions.

5.   Design personas, develop design principles, guidelines, standards for quality conversations that are consistent with our associate experience principles.

6.   Help with the buildout of new intents, including collecting historical utterances, training intents, conversational design and optimization.

7.   Staying abreast of industry trends and new innovation in the AI space

Qualifications/Experience:

1.   Strong Operational background and /or Bachelor's degree in, technology, human-computer interaction or machine learning.

2.   3 - 8 years of experience with operations and/or virtual assistants.

3.   Strong intellectual curiosity and problem-solving skills.

4.   Experience with data analysis and machine learning applications.

5.   Basic understanding of SDLC (software development lifecycle) and agile delivery methodologies.

6.   Strong SQL skills. 

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

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