Project Executive (Chatbot), CX

StarHub

Singapore

Permanent

Jan 7

This job is no longer accepting applications.

Manage chatbot related projects

  • Identify deliverables leading up to a successful deployment of chatbot-related projects
  • Ensure these deliverables are completed in a timely manner, to achieve successful deployment of chatbot projects
  • Monitor progress, act on (and escalate if necessary) on potential roadblocks that may cause delays

Manage product/marketing/CX driven projects

  • Manage projects and ensure completion within stipulated timeline
  • Single point of contact to work with various departments in the organization 
  • Analyze project scope and identify impacts to internal stakeholders and customers
  • Establish mitigation measures to address identified impacts
  • Provide regular reporting on the status of the project
  • Manage unforeseen situations and escalate in a timely manner
  • Provide feedback on completed projects and share insights with relevant stakeholders on how we can improve in subsequent projects 

Qualifications

  •  Minimum 2 years’ relevant experience in a fast-paced environment
  • Diploma holder in Information and Communications Technology/Business   
  • Call Centre/Sales Operations/Project Management related experience is a plus
  • Possess knowledge to project lifecycle. 
  • Preferably with knowledge in Chatbot set-up, Customer Service processes and Telecommunication products
  • Proficient in MS Office, Excel and Powerpoint applications
  • Customer-oriented with good communication and interpersonal skills
  • Meticulous, analytical, dynamic team player and able to work well under pressure 

 

*We regret that only shortlisted candidates will be notified.


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