Project Executive (Chatbot), CX
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Manage chatbot related projects
- Identify deliverables leading up to a successful deployment of chatbot-related projects
- Ensure these deliverables are completed in a timely manner, to achieve successful deployment of chatbot projects
- Monitor progress, act on (and escalate if necessary) on potential roadblocks that may cause delays
Manage product/marketing/CX driven projects
- Manage projects and ensure completion within stipulated timeline
- Single point of contact to work with various departments in the organization
- Analyze project scope and identify impacts to internal stakeholders and customers
- Establish mitigation measures to address identified impacts
- Provide regular reporting on the status of the project
- Manage unforeseen situations and escalate in a timely manner
- Provide feedback on completed projects and share insights with relevant stakeholders on how we can improve in subsequent projects
- Minimum 2 years’ relevant experience in a fast-paced environment
- Diploma holder in Information and Communications Technology/Business
- Call Centre/Sales Operations/Project Management related experience is a plus
- Possess knowledge to project lifecycle.
- Preferably with knowledge in Chatbot set-up, Customer Service processes and Telecommunication products
- Proficient in MS Office, Excel and Powerpoint applications
- Customer-oriented with good communication and interpersonal skills
- Meticulous, analytical, dynamic team player and able to work well under pressure
*We regret that only shortlisted candidates will be notified.
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