AVP, Chatbot Technology & Project Management

DBS Bank

Singapore

Permanent

Jan 5

This job is no longer accepting applications.

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Oversee the intent annotation system and process (BAU) and build tool enabling online update of annotation results.
  • Develop Chatbot applications using internal tools (FAQ, Guided conversation)
  • Understand the linkage of various tools and propose solution of improvement
  • Drive toward the overall tool productivity enhancement from tool perspective with proper user requirement. And work with tech to oversee the process of tool enhancement.
  • Experiment and regular demo the new chatbot related technology with concrete value proposition to DBS.

Requirements

  • Deep understanding of chatbot development, technology and tools.
  • Extensive experience on Chatbot use case development
  • Able to code in Python, SQL
  • Good analysis skills and logical thinking in problem identification and solution proposal
  • Good Skills in communication, project management, and stakeholder management.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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