AI Chatbot Designer and Bot Builder

Citi

Irving, TX, USA

Permanent

Dec 29

This job is no longer accepting applications.

We are transforming the thinking around customer conversations and the means technology gives us to communicate whenever, wherever and as in depth as we want. As part of North America Customer Digitization team, we are seeking a talented and imaginative individual who is passionate about creating best in class digital experiences to join the Digital Self Service team as an AI Chatbot Designer and Bot Builder.

Citi Retail Services, Branded Cards, and Retail Bank are one of North America's largest providers of private label, co-brand, and citi branded credit cards, serving iconic brands and cards, including Citi Prestige, Double Cash Back, American Airlines, The Home Depot, Best Buy, Wayfair, Caterpillar, Shell and Macy’s. We are in a multi-year transformative journey to reinvigorate and enable our Digital Self Service offerings to match consumer expectations and evolving needs. 

The future of banking is all about context and by rethinking existing customer interactions and redesigning integration mechanisms; a new higher levels of customer engagements can be unlocked for greater value and brand loyalty. Successful candidates will be experienced chatbot builders and thrive in using creative, design thinking and continuous agile delivery approaches to solve complex customer challenges in a rapidly and constantly changing business environment. The position will report directly to the Vice President, Intelligent Automation.

Key Position Responsibilities:

Expected be hands on in web services, server-side experience. Candidate will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. Candidate will be working on Javascript and NOSQL etc. and will be a part of the core team Develop bots using the Kore.ai platform Dialogue component management (user intent, entity, service, script, message, confirmation, webhooks) Working with product managers to turn mapping, flows, and responses into a delightful customer experience Work in agile methodologies, design patterns, and software revision control systems Experience in scaling applications and database infrastructure Ready to work in an innovative and creative environment Skillset should have few of the following Javascript and/or related technologies, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets Knowledge on Linux / Unix flavors Strong knowledge of code documentation and handover Experience with git version control system 2+ years of solid development experience in chat bot

Key Demonstrated Experience and Qualifications:

  • [Creative Product Design]: Operates with a ‘customer first’ mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints. Starts with customer empathy and always includes a passion for products, down to the smallest details. Insight into how digital is impacting customer experience and industry.
  • [Fluidly Analytical]: Fluent with data and pride in creating an engaging and informative data-driven customer journey. Defines the right metrics and test cases. Interprets and make decisions from champion-challenger test results. Smart risk taking and can crisply communicate analysis and design decisions.
  • [Influence and Execution] Has a bias for action and gets things done and can lead and influence effectively, as an individual contributor, to ensure alignment between business, operations, and technology. Support development of business cases to support new products, services or enhancements as well as test and learn pilots to eventual deployment of solutions at scale.
  • [Technical Aptitude]  Stays up to date regarding current technology capabilities and customer experience best practices, emerging trends, and competitive landscape. Experience in e-commerce, mobile & digital servicing/engagement as well as demonstrated proficiency in leading multiple large-scale enterprise projects from inception to completion.
  • [Education] Bachelor’s Degree or advanced certificate in Engineering, Computer Science/MIS, Computer Applications, or Human Centered Design

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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