IVR Developer (Genesys) Location: Charlotte, NC or Detroit, MI or Lewisville, TX ( Hybrid prefered. Will consider remote for the right candidate)
Top Skills: - Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
- Experience with Genesys CX configuration related to agent desktop scripts, data tables, schedules, etc
- Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
DAILY RESPONSIBILITIES: - Design, develop, deploy, and support constantly evolving IVR based on business requirements
- Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
- Work collaborative with other IT teams such as Middleware and Salesforce engineering
- Responsible for working with agile team to create, write, and execute testing plans
- Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
- Qualifications and Education Requirements
- Required BS/MS in Computer Science, Engineering, or related subject
REQUIRED SKILLS: - Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
- Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
- Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
- Understanding of authentication methodologies (Oauth, SAML)
- Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc
- Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
PREFERRED SKILLS: - NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
- Experience with implementation and supporting Genesys WFM and Reporting
- Experience with Cyara Velocity and/or Cyara Cruncher testing tools
- Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code
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