Amelia Virtual Agent - Platform Developer (JP-32) England
Role Title: Amelia Virtual Agent-Platform Developer
Location: Any UK based location (Remote with Occasional travel As & When required)
Working Pattern: Full-Time, Permanent
Note: Candidates must be living in UK with permanent work permit
The job on offer
To drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You will assist in the management and Administration of a IPsoft Chip Platform to support a service offering to our customer.
You will be part of a New IPsoft chip team you will be the developer responsible for the administration and development of the IPsoft chip-platform. You will have been the lead technical experienced developer for this service.
Your role
More specifically your responsibilities include:
• In collaboration with Service Integration and Management consultants, will assist clients in the implementation of Service Management practices based on Capgemini and industry standards
• As a Senior Developer you will be expected to be a trusted source of knowledge and support, lead, mentor, share knowledge and advise the other developers within the team, expanding their capabilities and working with them to improve their technical skillsets
• Strong knowledge of Enterprise System Management and IT Service Management
• Setting coding standards of best practices, ensuring that all work delivered by the team meets those standards. Ensuring appropriate governance as well as accurate documentation. Always considers best practice of the processes that any work is delivering (along with technical best practice)
• Subject Matter Expert for integrations between ServiceNow and other systems, whether developing ticket exchange with other ITSM products, or integrations with bespoke business systems. -Assists ServiceNow System Administrators, SI Process Consultants, and Business Analysts with incident resolution, as needed
• Leading the adoption of Automated Test Framework to reduce the effort required from the team for testing, and to minimise the impact of applying version upgrades
• Delivering high-quality solutions that are fit for purpose through analysis and challenging unnecessary customisation and focusing on a development and deployment approach that delivers flexibility to support changing business needs without the need to redevelop ServiceNow as functionality is expanded
• Support and influence the development of the vision and strategy for ServiceNow based on an understanding and anticipation of future business needs and strategies.
Your profile
You demonstrate the following competencies:
• Experience with Groovy, PowerShell, VBS, Python – automatization, scripts, and small applications.
• Experience in ServiceNow and Remedy API
• Basic UI customization in HTML, JavaScript, CSS
• Understanding of in AI / ML
• Ability to find automation possibilities, defining the scope and execute proper solution
• Priority and time management skills
• Self-motivation, willingness to learn
• Excellent communication skills & ability to work effectively as a team player
• Fluent English
• Experience in advanced administering ServiceNow Platform
• Enterprise and/or IT Service Management experience
• Understanding Agile and SCRUM
• Advanced communication skills (written and speaking skills)
• Question and push back approach on client requirements
• Strong attention to detail
• Knowledge and work experience in JavaScript/ Angular/ AngularJS
• Application Creation in ServiceNow
• Knowledge of testing methodologies and frameworks
• Must be willing to undertake SC Clearance
Ideally you will bring the below previous experience or certification
• ITIL Foundation Certified
• Ipsoft {Chip} Scripting certificate
• Demonstrable experience in JavaScript coding
• Experienced in ServiceNow and Remedy API
• Experienced Understanding of in AI / ML
• Experience in IT Operations Management
Why Capgemini is unique
At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organization. We see a healthy and happy workforce a critical component for us to achieve our organizational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
Get the future you want
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in nearly 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2021 global revenues of €18 billion