Job Requirements
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Job description for Chatbot Designers at DANA Indonesia
- Own every stage of the conversation design process, from research and design mapping to scriptwriting and QA across DANA’s line of business
- Create conversational flows and tune for machine-human conversations
- Use human-centric design approaches to frame problems, uncover patterns, discover opportunities, and visualize possibilities.
- Collaborate with product owners, engineers, and cross-functional stakeholders to understand experience and technology requirements to provide creative and thoughtful solutions
- Use data and user insights to optimize existing conversational flows and improve the chatbot containment rate
- Document standards, best practices, frameworks, and processes for quality conversation Design
- Balance multiple projects at once while prioritizing your tasks and meeting tight deadlines
- Customer-obsessed with a passion for delivering incredible customer experiences
- Proven experience building user-centric conversation experiences for Omni channels (Chat, voice, or SMS) in an agile environment
- Excellent writing skills and expertise in using concise, friendly, and engaging content to help users navigate and take desired actions
- Experience in human factors engineering, linguistics, cognitive science, experimental psychology
- Strong technical proficiency with the ability to effectively diagnose, troubleshoot, and resolve issues.
- Ability to develop and communicate technical and business requirements, business cases, and other findings with different stakeholders
- Knowledge of Conversation Designer, Dialogue Flow, Nuance Mix Platform, Amelia, or similar conversation design tools.
- Culture of excellence and collaboration Preferred Experience
- Fintech experience will be a great asset
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